Episode 68 – The co-operative parrots episode…!

By Barclay Rae & Ian Aitchison | Wednesday May 17, 2023

About the show Read The Notes

Listen to our past podcasts

Episode 44 – rolling up Series 1 and looking forward to Series 2

By Barclay Rae & Ian Aitchison | Tuesday April 12, 2022

We start with fish as possible cheap labour – yes. But then move on seriously to review the podcasts to date, our guests and topics over the last year. So many great sessions to review across the industry. We’re all getting out a bit more and attending events – we’ll also be at the SITS show in London 11th/12th May. Some of the themes keep coming back around the importance and need for focus on people, and experience – that’s what we’re talking about more and more, not just about Ai and bots… It’s also great to be in the same room with people..!. With Ian and Barclay

Episode 43 with Karen Ferris – nobody planned the pandemic, but we all got the ‘why’.

By Barclay Rae & Ian Aitchison | Tuesday March 15, 2022

This week’s guest is the multi-talented Karen Ferris – as author, trainer, consultant, who ‘accidentally’ wrote a book on Change – ‘Balanced Diversity’. We discuss a lot of current topics initially, from the value of horse-power and internet enabled cows to experience management. We also focus on the approach that Karen espouses in Balanced Diversity. The good new is that its quite straightforward – it’s about the ’why’, having good conversations and ongoing dialogue to engage people and bring them with us. Part of the challenge is to get people on board and remove their fears and uncertainties. All this takes time of course and that’s why many projects fail due to lack of realistic planning and the need for re-work. There’s a great example that comes up about how ‘nobody planned the pandemic’ – but still everyone ‘got it’ – ie had a shared sense of commitment. Thanks to Karen for a great discussion and also for getting up in the middle of the night to join us

Episode 42 – the beatings will continue until experience improves… With Tim Flower

By Barclay Rae & Ian Aitchison | Monday March 7, 2022

This week’s guest is Tim Flower, a highly experienced IT thought leader and podcaster, with a wealth of varied experience across our industry. He is the Director of Business transformation at Nexthink and host of the Digital Experience DEC podcast. The discussion centres around the developing world of Experience Management, XLAs, SLAs, SLDs, - with a focus on the ‘A’ – i.e. the ‘agreement. ‘ An XLA takes a village’ - we discuss, and also look at the current realistic and practical uptake of XLAs, and other aspects of how we can improve collaboration and data assimilation around service delivery, particularly in the new word of work… And yes we end up in the bar...

Episode 41 – to infinity and beyond experience management…with Greg Sanker.

By Barclay Rae & Ian Aitchison | Friday February 18, 2022

What do we mean by Experience Management? How do we make it work? Should we co-create experiences..? Are we going too far with this? Our guest this week is Greg Sanker, who works as CIO periodically, as well as podcasting, tweeting and authoring on ITSM and IT management. The conversation moves swiftly around enterprise and IT service management, then we look at experience from a fascinating ‘governance’ perspective. It’s not just asking people about their experience, maybe its also about already knowing this… Somehow we end up agreeing and having a drink at the bar.

Episode 68 – The co-operative parrots episode…!

By Barclay Rae & Ian Aitchison | Wednesday May 17, 2023

Humans collaborate, parrots cooperate..! This is all you need to know about this episode. Our guest is French-Czech consultant David Billouz, who regularly provides ITSM insights via LinkedIn and other platforms. David clarifies some key elements of collaboration and cooperation, as well as the need for a phased approach. Somehow, we work parrots into this discussion. Confused. Curious? Then listen on..! I ask the world’s longest-ever question… Some great discussion around the integration of ITSM, Agile, DevOps (C A L M S) and other different elements of a successful, sustainable, converged approach. I said CALMS…

Enterprise Digital Podcast Episode 63 – the one where we discuss events, travel and stuff…

By Barclay Rae & Ian Aitchison | Wednesday March 22, 2023

This episode is a catch-up chat with Ian and Barclay – discussing a number of topics such as Pink23, digital experience management, global travel, the value of good partnerships in business and other SMW– service management whimsy… As ever we chew the fat over a few points of trivia before setting the world to rights and the heading for the podcast bar.

Episode 62 – socks and SIAM with Claire Agutter

By Barclay Rae & Ian Aitchison | Wednesday January 25, 2023

Ignore the socks comment, this is another piece of initial trivia, but this episode features our amazing guest Claire Agutter, who explains SIAM clearly to us and also discusses some of the findings and learnings from the Annual SIAM report, which she produces with Scopism. Claire has great insight and experience in training, and development of IP in the ITSM world and we discuss how SIAM makes sense in a multi-vendor environment, and also beyond IT.

Episode 61 – co-creating value (forever) with David Barrow

By Barclay Rae & Ian Aitchison | Thursday January 12, 2023

Our guest this week is David Barrow, an experienced service Industry practitioner and consultant, and the author of a new book on co-creating value with ITIL 4. Whilst not directly discussing ITIL, we explore co-creation by co-creating the podcast discussion on different approaches to value, the value of the guiding principles, plus also how we can develop communities to focus on specific requirements for co-creation. There is also now a real challenge on who can ask the longest question on the podcast… it doesn’t matter but we d still end up in the bar…

Episode 68 – The co-operative parrots episode…!

By Barclay Rae & Ian Aitchison | Wednesday May 17, 2023

Episode 62 – socks and SIAM with Claire Agutter

By Barclay Rae & Ian Aitchison | Wednesday January 25, 2023

Episode 61 – co-creating value (forever) with David Barrow

By Barclay Rae & Ian Aitchison | Thursday January 12, 2023

Episode 60 – The 2022 review, with Ian and Barclay, plus a poetic bot…

By Barclay Rae & Ian Aitchison | Thursday December 29, 2022

Episode 58 – The Mapping and Tea one with Simon Wardley

By Barclay Rae & Ian Aitchison | Friday December 2, 2022

Episode 57 with Karen Brusch – the service design, swan and stress one…

By Barclay Rae & Ian Aitchison | Tuesday November 8, 2022

Episode 56 – The People and culture (not HR) one with Lisa Thomson

By Barclay Rae & Ian Aitchison | Friday October 21, 2022

Episode 55 – The leadership one with Sherry Bevan

By Barclay Rae & Ian Aitchison | Monday October 10, 2022

Episode 54 – the Experience Management one with Alan Nance

By Barclay Rae & Ian Aitchison | Thursday September 15, 2022

Episode 53 – with Jeffrey Tefertiller. Stop worrying about FCR and uptime…

By Barclay Rae & Ian Aitchison | Tuesday September 6, 2022

Episode 52 with Sandra Whittleston – the education and academia episode

By Barclay Rae & Ian Aitchison | Tuesday August 30, 2022

Episode 51 – the Big Picture – Dutch Master..? With Rob Akershoek

By Barclay Rae & Ian Aitchison | Friday July 22, 2022

Episode 50 – Not ‘framework fetishism’ with Dave van Herpen

By Barclay Rae & Ian Aitchison | Friday July 1, 2022

Episode 49 – the one about the industry, live from SITS

By Barclay Rae & Ian Aitchison | Monday June 27, 2022

Episode 48 with Suresh GP – Insights on SRE (Site reliability engineering)

By Barclay Rae & Ian Aitchison | Friday June 17, 2022

Episode 46 with (Sir) David Ratcliffe – people, people, people…we need the basics!

By Barclay Rae & Ian Aitchison | Wednesday June 1, 2022

Episode 45 with Guest: Matthew Burrows

By Barclay Rae & Ian Aitchison | Monday May 23, 2022

Episode 44 – rolling up Series 1 and looking forward to Series 2

By Barclay Rae & Ian Aitchison | Tuesday April 12, 2022

Episode 41 – to infinity and beyond experience management…with Greg Sanker.

By Barclay Rae & Ian Aitchison | Friday February 18, 2022

Episode 40 with Alan Berkson – industry insights – using PET to build trust …?!

By Barclay Rae & Ian Aitchison | Tuesday February 8, 2022

Episode 39 with Paul Wilkinson – changing behaviours by changing habits…

By Barclay Rae & Ian Aitchison | Monday January 24, 2022

Episode 38 with Sally Bogg – understanding the value of shared purpose and passion

By Barclay Rae & Ian Aitchison | Friday January 14, 2022

Episode 36. Just us – what have we done..?!

By Barclay Rae & Ian Aitchison | Wednesday December 22, 2021

Episode 35 – with Ryan Ogilvie – IT are terrible at Marketing

By Barclay Rae & Ian Aitchison | Tuesday December 14, 2021

Episode 34 – Don’t take this too seriously, with Ivor MacFarlane

By Barclay Rae & Ian Aitchison | Tuesday November 30, 2021

Episode 33 with Matt Beran – ESM/ Digital Experience? Or just ‘Work’?

By Barclay Rae & Ian Aitchison | Friday November 12, 2021

Episode 32 – with Nathan McDonald. Service Management should be coaching, not ‘42’…

By Barclay Rae & Ian Aitchison | Thursday November 4, 2021

Episode 31 – the one with Rob England.. You don’t need to be a bas**rd…!

By Barclay Rae & Ian Aitchison | Monday October 25, 2021

Episode 30 – ‘Everyone owns the flow…’ with guest Jon Stevens Hall

By Barclay Rae & Ian Aitchison | Friday October 15, 2021

Episode 29, with the IT Paradigmologist, Mark Smalley.

By Barclay Rae & Ian Aitchison | Tuesday October 5, 2021

Episode 28 – with Kevin J Smith – Happiness (at work) is contagious, spread the love

By Barclay Rae & Ian Aitchison | Tuesday September 28, 2021

Episode 27 – Don’t talk about ESM – with Darren Rose (Vinci) and Pat Bolger (Hornbill)

By Barclay Rae & Ian Aitchison | Thursday September 16, 2021

Episode 26 – with Shane Carlson – ‘moments that matter’ in the experience economy

By Barclay Rae & Ian Aitchison | Friday September 10, 2021

Episode 25 – with guest Charles Araujo – the Quantum age of ESM..?

By Barclay Rae & Ian Aitchison | Friday September 3, 2021

Episode 24 – with Stuart Rance, the ‘Harlequin’

By Barclay Rae & Ian Aitchison | Friday August 27, 2021

Episode 21 – ESM, what’s in a name? – with Stephen Mann

By Barclay Rae & Ian Aitchison | Friday July 30, 2021

Episode 20 – the review with Mr and Mrs Nobody. .?

By Barclay Rae & Ian Aitchison | Friday July 23, 2021

Episode 18 – with Troy Du Moulin – How wide is your sense of us?

By Barclay Rae & Ian Aitchison | Friday July 9, 2021

Episode 17.5 – the ‘News Special’ podcast episode with Ken Gonzalez

By Barclay Rae & Ian Aitchison | Thursday July 1, 2021

Episode 17 with Doug Tedder – The Enterprise Silo Management episode…

By Barclay Rae & Ian Aitchison | Thursday June 24, 2021

Episode 16 with Roman Jouravlev – from service desk to global sustainability

By Barclay Rae & Ian Aitchison | Thursday June 17, 2021

Behind The Mic

Image

Barclay Rae

helping individuals and organisations through change successfully, regardless of tools or methodology. My goal is to keep developing new approaches and ways of delivering this.

-
-

Visit Barclay's Website
Image

Ian Aitchison

Software product-business leader. VP Product Management at Nexthink. Years of fun building innovative cloud solutions for digital experience management, automation, service management and asset management.

Drinker of too much coffee.

Visit Ian's Website

Enterprise Digital - The Podcast

The Enterprise Digital Podcast is a regular discussion on all matters related to Enterprise Service Management and Digital Transformation. The hosts are Barclay Rae and Ian Aitchison, who share and discuss their thoughts on the converging worlds of technology, service management, people and management, business and corporate development, governance, automation and more… Regular guests will be invited to try and get a word in …