Enterprise Digital - The Podcast

Episode 68 – The co-operative parrots episode…!

By Barclay Rae & Ian Aitchison | Wednesday March 17, 2021

Listen to our past podcasts

Episode 9 – You can lead a horse to water – but can you change their work life? with Erika Flora

By Barclay Rae & Ian Aitchison | Thursday April 29, 2021

The Enterprise Digital Podcast is a regular discussion on all matters related to Enterprise Service Management and Digital Transformation. The hosts are Barclay Rae and Ian Aitchison, who share and discuss their thoughts on the converging worlds of technology, service management, people and management, business and corporate development, governance, automation and more… Regular guests will be invited to try and get a word in …

Read The Transcript

Episode 8 – The Radioactive Podcast with Roy Atkinson

By Barclay Rae & Ian Aitchison | Thursday April 22, 2021

In which Roy Atkinson of Clifton Butterfield drives his Jaguar safely and clearly through the minefield of customer experience to elucidate on the value of good CX and employee experience. Roy refers to some research he was involved with at HDI and itSMF USA on ESM – initially ESM was driven by IT but more recently now well out of IT and now owned by senior execs. Roy is also a Fellow of the Institute for Digital Transformation - get the CIO operating at a business level..! We discuss the ‘experience economy’, happiness, elements of ITIL (outside of IT) and Roy also describes his favourite whisky tipple…

Read The Transcript

Episode 7 – with guest Andie Kis of Devoteam

By Barclay Rae & Ian Aitchison | Thursday April 15, 2021

Andie Kis of Devoteam describes one of her recent large ESM projects, how this has evolved and developed from an initial technology project into an organisational-wide transformation programme. Andie highlights the necessity of good self service at the core of the programme and the value of a common platform. Also, there is the need to use simple user-friendly language and terminology, as part of a ‘human-centred’ experience. We also learn Andie’s favourite (gin-related) tipple…

Read The Transcript

Episode 6 – April Allen and Knowledge management – the rise of the knowledge workers

By Barclay Rae & Ian Aitchison | Thursday April 8, 2021

This episode features Knowledge guru Aprill Allen, discussing real life experiences of how we can get real value from knowledge management KCS, and how we are al knowledge workers. There are some brilliant nuggets of wisdom from Aprill in this session – We are all knowledge workers. KCS is important. If it’s ITSM, it’s not strategic enough, Communities of Practice, Knowledge Workers are Knowledge Creators. Also we learn about Aprill’s Top Drink Tip: Spicy Bloody Mary.