Enterprise Digital, the Podcast: Virtual Bar

Join us at the virtual bar and find out more about our guests and their favourite tipples.

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Mark Temple

Mark is Enterprise Service Deliver Manager, at the University of Glasgow. He's been a leading champion of Service Management across the university, rolling out ESM successfully across many departments. he likes a whisky.

Favourite drink: Negroni


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April Allen

Antipodean Knowledge Management guru and self titled 'knowledgebird', Aprill consults on KM, customer success and KCS. Also joint lead at startup angel funding Tractor Ventures. And Aprill is an excellent artist too.

Favourite drink: Spicy Bloody Mary.


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Andrea Kis

Andrea is a ITSM and ESM Principal Consultant at DevoTeam. Public speaker and passionate about Service Management, she also enjoys a flowery gin cocktail.

Favourite drink: Basil Crush


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Roy Atkinson

Roy Atkinson is one of the top influencers in the service and support industry, with an international reputation. His expertise been featured by The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others. In May, 2020, Nextiva included him in its list of "The Top 50 Customer Service Experts of the Decade (2010-2020). And he is another whisky drinker.

Favourite drink: Deep peaty Scotch… Lagavulin


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Erika Flora

Erika is a microbiologist turned Project Manager turned Entrepreneur and serve as President and CEO of Beyond20, a consulting and training firm that solves the challenges organizations deal with in today's digital market

Favourite drink: Aperol Flip


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Sami Kallio

Sami is CEO of Happy Signals, based in Finland which is a lovely place to visit, not only for the scenary, but also for the delicious local Gin.

Favourite drink: Napue Gin


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Dan Turchin

Dan is a highly experienced product leader and entrepreneur in the automation and AI area. Entrepreneurial leader passionate about building great teams that build great products that solve hard problems that change lives. And he's CEO at PeopleReign. What a busy guy!

Favourite drink: Quarantini…. A martini consumed over a Zoom call


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David Cannon

David is a leading writer and consultant in the service management world. ITIL contributor, public speaker and all round excellent chap. So excellent in fact that he felt compelled to recommend two drinks not one. Thanks David!

Favourite drink: Summer : Moscow Mule, Winter : Dark and Stormy


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Margo Leach

Margo is Chief Product Officer at Axelos Global Best Practice. When not leading IITIL as a prodict, Margo likes to enjoy a smoky ameretto sour, or a salt-encrusted margarita.

Favourite drink: Amaretto sour. Make sure you have smokey whiskey. And a Margarita


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Akshay Anand

Akshay is ITSM Product Ambassador at Axelos, also Author, Speaker, and Architect. He is a keen fan of 1970s rock, and obsessive about Star Wars. And Gin. The epitome of geek or champion of od school cool?

Favourite drink: A Dancing Dragontail Gin, or a Chichaki


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Daniel Breston

Business IT leadership guru, Daniel is proudly retired, yet is still a passionate and inspirational evangelist of new and okd new ways of working - especially LeanIT. And he still takes occaisonal consullting gigs when he feels like it. Lucky

Favourite drink: Casino Royale


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Roman Jouravlev

ITIL 4 lead architect, author, editor and development manager. Deep thinker and business-culture visionary, Roman bucks his national stereotype by not preferring Vodka, or any alcohol.

Favourite drink: Tea. With Thyme.


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Doug Tedder

Articulate and witty, Doug offers his consulting services around progressive IT leadership. His linkedin profile tells us that 'Better IT means Better Business - ITIL® ,VeriSM™, Lean IT, ESM, SIAM™, Agile SM', so he clearly also loves an acronym or two. His impeccable taste includes fine whisky - a WRB of course.

Favourite drink: Woodford Reserve Bourbon


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Ken Gonzalez

Ken Gonzales is many things. Most visibly he is Senior Director and Executive Advisor on the Peer and Practitioner Research team covering Infrastructure and Operations at Gartner. Impressive huh? He is also a pilot, a musician, and a guaranteed source of goodwill and enthusiasm. That goodwill always increases exponentially as he consumes his favourite beverage -which is 'a good belgian' apparently.

Favourite drink: Monkless Belgian Beers, especially The FNG.


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Troy du Moulin

Troy is Canadian. Not only that, he is also VP, Research & Development at Pink Elephant, and an Author and Industry Speaker. He sports a mean mustache, and is a veritable firehose of industry wisdom and knowledge To stop himself thinking too deeply, Troy will often enjoy a nut brown ale. And a pie!

Favourite drink: Any craft beer. A pie and a pint.


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Simone Jo Moore

Simone is a Mixologist & Human API. Also a Service Management Thought Leader who likes to connect, share, discover & realise. Speaker, Consultant, Trainer, Writer & Mentor. She used to be a soldier, and also knows never to stick her finger in a rockpool.

Favourite drink: A margarita. With the right tequila.


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Stephen Mann

Stephen is from Yorkshire, but has still been known to buy drinks at the bar… His favourite drink (once pushed) is Southern Comfort and Diet Coke, as a means to get merry with flexibility..? (his words) Stephen is a doyen of vinyl and 80s popular music, and can be seen searching enthusiastically through the back catalogue of Kajagogoo albums of a weekend…

Favourite drink: Southern Comfort and Diet Coke


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John Custy

John is an educator, consultant and trainer in leadership and service management. Not only that, he is also a lifetime achievement award winner and drinker of a traditional classic cocktail. He clearly lives up to his reputation as a Service Management Ninja - although we’ve not yet seen evidence of his ability to spring silently and disappear into the night without a trace.

Favourite drink: A Sidecar. Classic 1920’s drink


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Mauricio Corona

Doctor Mauricio lovest technology, business and especially robots. He is rumoured to live in a volcano on an island full of robots, where he works on his not-evil masterplan to launch a wave of robot drones to enhance our working lives. If you want to learn about robots, RPA, AI, automation and service management, Mauricio is your man. Just be sure to buy him a cognac.

Favourite drink: Cognac (Hennessey ideally)


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Stuart Rance

Stuart is an IT service management and information security consultant, author & trainer. Also the owner of Optimal Service Management Ltd, and his pronouns are He/him. He’s wise and thoughtful in all areas except for ‘dress’, where he insists on wearing the most extraordinary garish primary colour combinations. He might be colour blind, or perhaps he’s just drunk too much of his favourite drink… a single malt whisky.

Favourite drink: Islay malt, like Lagavulin.


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Charles Araujo

Charlies loves a bit of transformation. Particularly any Digital or Business Transformation. He likes to write about it and talk about it. He’s a best selling author, and a keynote speaker, And he’s got an Institute too. He’s also a very sharp dresser, always looking immaculate. So you won’t be surprised to hear that he loves a glass of fine wine, but for the podcast bar he recommends a cocktail. I don’t know if he is inclined to any personal transformation himself after drinking all that wine and many cocktails, but I doubt it.

Favourite drink: An Old Fashioned. (Or, an Aperol Spritz)


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Shane Carlson

Shane used to be a prison guard. Now he is a Leader, Advisor and enterprise architect at ServiceNow. Also he is a driver... of Digital Enablement. He understands the importance of a good experiences, whether for employees or customers. And his favourite experience of all is probably chugging a few well aged bourbons. Don’t ask for a JD and coke though. That would get you sent to bourbon jail.

Favourite drink: A well aged bourbon.


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Darren Rose

Darren is a real person doing real work. He is Central Services Operations Director at VINCI Construction UK, and also a big fan of the Big Lebowski. I don’t know his opinion on bowling, or golf, but I do know that just like The Dude in that very cool movie, Darren loves a white russian.

Favourite drink: A White Russian.


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Pat Bolger

Pat is unofficially a hype navigator and officially a Chief Evangelist at Hornbill. He is a popular speaker at international events and contributes opinion and editorial pieces to a number of industry publication. I think he might ride a motorbike (although I may be wrong), but I do know that he is keen exponent of the Espresso Martini.

Favourite drink: An espresso martini.


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Kevin J Smith

Kevin J Smith is not Kevin Smith the movie maker. Instead, this Kevin leads the IT Transformation Institute, consults on service management, writes books related to IT and humanity, and really likes a bourbon. (The drink, not the biscuit). He believes in the potential of humanity, and also used to work at Nasa. So possibly a rocket scientist as well. Cool huh?

Favourite drink: Whiskey. Bourbon. Bookers, neat, at room temperature


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Mark Smalley

Mark is a wise chap. He writes, speaks, trains and build bridges, and can be found using the title ‘The IT Paradigmologist’ which I’m pretty sure is not a real word or job title you’ll be able to look up in Glassdoor. However, it sounds cool, and matches Mark’s deep and thoughtful approach to IT and business and … paradigms, I guess. When not paradigmising (see what I did there), he loves a nice cup of tea. I imagine with a biscuit as well.

Favourite drink: Tea. Indian chai masala.


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Jon Hall

Jon is really lucky, he lives by the seaside. When he is not making amazing software products with BMC, he can be found with his two kids rock-pooling on the beach. Sometimes though, apparently he also exists in a liminal state (yeah, go look it up) somewhere between DevOps and ITSM. I think it’s more likely that his liminal state is induced by his love of malt whiskey. Or whisky.

Favourite drink: Whiskey.


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Rob England

Rob is lucky enough to live in Middle Earth. Well, New Zealand, but it’s pretty much the same thing. He’s moved from a position of IT skepticism to embracing Humanistic Ways of Working. And he loves being agile. I guess that means he’d be pretty nimble if he was chasing you across the mountains to give you a warm and caring hug. All that agility is probably also enhanced by his love of Vietnamese coffee.

Favourite drink: Vietnamese coffee


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Nathan McDonald

Nathan is a director and service management expert at Deloitte. As well as that, he’s also on the ITSMf board of directors, he’s an agile practitioner and a DevOps enthusiast. So, clearly a busy guy. But never too busy to enjoy a glass of champers with his girlfriend, who appears to have expensive - but excellent - taste.

Favourite drink: Champagne, a Veuve Clicquot.


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Matt Beran

Matt is an extrovert. He is also is a product marketing specialist, and has spent some time being an experience architect which sounds really cool as well. He knows ServiceNow well, but he is now bringing his energy, experience and charm to Invgate. His bio says that he ‘says hard things and has a broad attention span’. So expect a very long conversation where he breaks bad news, very enthusiastically’. He also invents his own cocktails. Nice job Matt!

Favourite drink: A Tamarind Margarita. (A self-designed masterpiece. Sounds really nice).


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Ivor Macfarlane

Ivor is a industry pillar and an international treasure. Now gently enjoying a glass of fine red wine in the portuguese sunshine, Ivor has previously been the brains and guidance behind service management industry best practices for many years, and is proud holder of a lifetime achievement award. If it’s sage advice, good experience or opinions on best practice you are looking for, then, Ivor is your man.

Favourite drink: A nice Aletejo portuguese red wine!


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Ryan Ogilvie

Ryan is a Service Management Consultant at Blackfriar Consulting based in Calgary in Canada. But he also is owner of a tiny square patch of land somewhere in Scotland which we think might make him some form of remote internet Laird (although I suspect many native Scot Lairds might be keen to debate that). Keeping the scottish theme, Ryan loves to relax after a hard days consulting with a good neat Scotch whiskey,.

Favourite drink: A nice glenlivet whiskey, neat.


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Nathan McDonald

Nathan is a director and service management expert at Deloitte. As well as that, he’s also on the ITSMf board of directors, he’s an agile practitioner and a DevOps enthusiast. So, clearly a busy guy. But never too busy to enjoy a glass of champers with his girlfriend, who appears to have expensive - but excellent - taste.

Favourite drink: Champagne, a Veuve Clicquot.


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Matt Beran

Matt is an extrovert. He is also is a product marketing specialist, and has spent some time being an experience architect which sounds really cool as well. He knows ServiceNow well, but he is now bringing his energy, experience and charm to Invgate. His bio says that he ‘says hard things and has a broad attention span’. So expect a very long conversation where he breaks bad news, very enthusiastically’. He also invents his own cocktails. Nice job Matt!

Favourite drink: A Tamarind Margarita. (A self-designed masterpiece. Sounds really nice).


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Ian Aitchison

Ian is VP Product Management at Nexthink and also chats about things a lot with Barclay. As cohost on the podcast, I guess he is probably one of the barmen behind the bar. And when he gets a break from serving delicious exotic drinks to our wise and insightful guests, he likes a mojito, sitting by the water as the sun sets. Yeah man.

Favourite drink: Mojito ! By the water as the sun sets.


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James Finister

James is Practice Partner at Tata Consultancy Services and author of many industry bodies, including at least one ISO (38500). Also a lifetime achievement award winner. So he knows a thing or two. And, when not strategizing, it is rumoured that James has a keen interest in trains. He also likes a glass or two of port. Ho ho ho!

Favourite drink: A bottle of tawny port.


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Sally Bogg

Sally is a tea drinking, straight talking, no-prisoner-taking, proud northern lass with a keen interest in Health Tech, Customer Service Excellence and Higher Education. Also she is Head of Live Services at NHS Digital, so, you know, pretty darn important. All the UK health apps and dashboards and stats and services …. Yeah, that’s Sally. Carrying that burden on her shoulders while retaining a smile and a spring in her step is impressive, and I suspect that comes from her love of her favourite drink - a gin and ginger-beer. A big Cheers! to Sally and all the NHS health pros for their work over the COVID pandemic. Drinks all round!

Favourite drink: Gin and Ginger Beer - Rhubarb Gin with a ginger beer


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Paul Wilkinson

Paul is a passionate finger-pointer, speed talker and is also business development director at Gaming Works He loves a good simulation, is very good with his ABCs, and has recently taken to polishing up old good concepts into shiny new things. It also looks like he may be a fan of a boozy breakfast, since his favourite beer is a breakfast stout. Personally, if I started every day with a bottle of Stout, then I am sure my Attitude and Behaviour would also both change pretty quick.

Favourite drink: Paul likes Kentucky Breakfast Stout (it's a beer).


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Alan Berkson

Alan’s Twitter bio says ‘I like to stir the pot. Often I make a mess. But sometimes I get soup.’ I like that a lot, although personally I’m not a fan of pea soup. Alan, however, is a fan of a Pisco Sour when he is not stirring up a delicious and nutritious analyst relations soup over at Freshworks (where he can be found under the label Director of Global Analyst Relations. He also calls himself an asker of questions, although on this podcast he spent more time answering them than asking. Thanks for guesting with us Alan!

Favourite drink: Pisco Sour


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Greg Sanker

Greg is full of energy and overflowing with good words about about senior IT leadership, CIOs, change, transformation, and a cheeky little bit of governance given half the chance. And, if not one of those then it’s increasingly all about Employee Experience. And, as well as that, he does a bit of public speaking too. He’s a busy man. When not leading, changing, writing and speaking, he likes to kick back with a tall glass of Pale Ale. (Honestly, I’m not sure what he sees in Pale Ale myself, but it seems to work for Greg).

Favourite drink: Surprisingly, it’s… a North West Pale Ale!


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Tim Flower

Tim’s a Director of Business Transformation at Nexthink. He’s also a proactive IT guy, a podcast host and - according to Twitter - a reformed IT arsonist! (I wish we’d asked him about that one). Anything around Digital Experience gets Tim’s fire started these days, and the only thing that can put that fire out is a Jack Daniels (if he’s riding his Harley), or a fine smooth red wine. Thanks for coming on the podcast Tim!

Favourite drink: Jack Daniels and Californian Cabernet


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Karen Ferris

Do you come from a land down under, where women glow and men plunder? Can't you hear, can't you hear the thunder? You better run, you better take cover. now also made it as a guest on the Enterprise Digital Podcast. That’s worthy of a glass of fine champagne!

Favourite drink: A glass of champagne please.


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Matthew Burrows

Matthew is all about skills, knowledge and competency, and knows more about SFIA than most. He lives by the sea which is probably lovely. I would like to live by the sea. Matthew also collects accreditations. He is accredited as a consultant, assessor, trainer and a member. Also as a President which is pretty impressive. He is not bitter, unlike his favourite drink which is. Any bitter ale. Any one will do. He is probably sitting by the sea, right now, enjoying a pint of bitter with great skill and competence. Thanks for coming on the podcast Matthew!

Favourite drink: Bitter. No brand name. Just a pint of bitter.


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David Ratcliffe

David’s accent suggests he is originally from Sunderland way back in his roots, then he spent some time in Reading in the UK, but has now for many years been the leader of a troop of Pink Elephants that are teaching the world about ITIL, DevOps, Lean and Org Change. You can see all the Pink Elephants at the annual conference circus in Vegas where they sing, dance, and teach people the difference between Incidents and Requests. All this, directed by David from his secret castle high up in the mountains of Canada where I imagine he sits, stroking a white cat on his lap while drinking a perfect Manhattan on the rocks.

Evil genius or saviour of the IT service world? You decide!

Favourite drink: Manhattan on the rocks, With Rye Whisky and Vermouth and ice-cubes


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David Wright

David is Chief Value and Innovation Officer at the Service Desk Institute. A well-known and talented event host, presenter, and communication wizard, you can always rely on David to come up with interesting opinions, facts, and figures. And jokes too. Lots of jokes. When not quoting facts, figures, and opinions with a welsh accent, his mouth can be found consuming a Negroni cocktail, or perhaps a homely Welsh ale. Sometimes both at once, but since we only put one drink here on the bar, we’ll go with the Negroni. Thanks for being on the show David!

Favourite drink: Welsh Beer


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Suresh GP

Suresh is an Entrepreneur, a Leader, an Ambassador, a Coach, a Managing DIrector and a top influencer. He certainly influenced us on the importance of Site Reliability Engineering, which needs a clear mind and a level head. Which is a guaranteed outcome if your drink of choice is a clear - not cloudy - lemonade. With ice. Refreshing and energising… just like a podcast with Suresh!

Favourite drink: clear - not cloudy - lemonade with ice


Enterprise Digital - The Podcast

The Enterprise Digital Podcast is a regular discussion on all matters related to Enterprise Service Management and Digital Transformation. The hosts are Barclay Rae and Ian Aitchison, who share and discuss their thoughts on the converging worlds of technology, service management, people and management, business and corporate development, governance, automation and more… Regular guests will be invited to try and get a word in …